Refund and Returns Policy

At, we strive to provide our customers with the best possible shopping experience. We understand that sometimes you may need to return a product or request a refund. This Refund and Returns Policy outlines the guidelines and procedures for returns, refunds, and exchanges on our website.

  1. Eligibility for Returns and Refunds:
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
  • Certain products, such as perishable goods, gift cards, and downloadable software, may not be eligible for return. Please check the product description for specific return eligibility.
  1. Return Period:
  • You have 15 days from the date of delivery to initiate a return or refund request.
  • After the specified return period has passed, we may not be able to accept returns or process refunds.
  1. Return Process:
  • To initiate a return or refund, please contact our customer support team through the contact information provided on our website.
  • Provide your order number, the reason for the return, and any relevant details about the item(s) you wish to return.
  • Our customer support team will guide you through the return process and provide you with a return authorization, if applicable.
  1. Shipping Costs:
  • If the return is due to an error on our part (e.g., wrong item shipped, defective product), we will cover the return shipping costs.
  • If the return is due to a change of mind or any other reason not caused by us, you will be responsible for the return shipping costs.
  1. Refund Options:
  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed back to the original payment method used for the purchase, unless otherwise agreed upon.
  • Please note that it may take some time for the refund to be reflected in your account, depending on your payment provider.
  1. Exchanges:
  • If you wish to exchange an item for a different size, color, or model, please contact our customer support team to check the availability of the desired item.
  • Exchanges are subject to availability and any price differences may be applicable.
  1. Damaged or Defective Items:
  • If you receive a damaged or defective item, please contact our customer support team immediately.
  • We may request photographic evidence of the damage or defect to assist with the return process.
  • In such cases, we will provide a replacement, exchange, or refund, depending on the availability and your preference.
  1. Non-Returnable Items:
  • Certain items may not be eligible for returns or refunds due to health and safety reasons, such as personal care products or intimate apparel, unless they are unopened and unused.
  • Items that are customized, personalized, or made-to-order may also be non-returnable, unless they are defective or damaged upon arrival.
  1. Change of Mind:
  • If you change your mind about a purchase and wish to return the item, we may accept the return at our discretion.
  • In such cases, the item must be in its original condition and packaging, and you will be responsible for the return shipping costs.
  1. Final Sale Items:
    • Certain items marked as “Final Sale” or “Non-Returnable” are not eligible for return or refund, except in the case of a defect or damage upon arrival.

Please note that this Refund and Returns Policy is subject to change without prior notice. It is advisable to review the policy periodically to stay updated with any modifications.

If you have any further questions or require assistance regarding our

Refund and Returns Policy, please contact our customer support team through the provided contact information on our website Contact Us Or Or +92 341 5035264 , +92 301 0284443 with providing your Name at ordering, email, mobile/telephone no, and order id.

Address: H NO 122, ST NO 20 BAHAR COLONY , KOT LAKHPAT, Lahore

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